Can I get a refund?
We offer a full refund within 14 days of purchase provided the ISBN hasn’t been used. Once an ISBN is used, it’s no longer eligible for a refund.
When is an ISBN considered used?
- You’ve registered a book under it through our portal
- A book is listed at a retailer under that ISBN
- The ISBN appears anywhere public (e.g., preview sites, catalogues)
- Any other clear evidence the ISBN is in use
Please note that partial refunds are not possible. If you purchased a package of ISBNs and any of them have been used, the purchase is no longer eligible for a refund.
If none of the ISBNs have been used and your request falls within the 14-day window, we’ll issue a full refund within 24 hours to the original payment method.
How do I request a refund?
To request a refund, contact us via the help widget (bottom-right of any page) or email hey@isbndirect.com.
This refund policy applies only to our ISBN service. Refunds are not offered for any other services.