Can I get a refund?

ISBNs are unique identifiers permanently assigned to a specific book. Once registered or made public, they cannot be reassigned or reused.

We offer a full refund within 14 days of purchase provided the ISBN hasn't been used. Once an ISBN is used, it's no longer eligible for a refund.

This refund policy applies only to our ISBN service. Other services involve third-party costs and manual processing, so refunds are not available for those.

When is an ISBN considered used?

• You’ve registered a book under it through our portal
• A book is listed at a retailer under that ISBN
• The ISBN appears anywhere public (e.g., preview sites, catalogues)
• Any other clear evidence the ISBN is in use

Please note that partial refunds are not possible. If you purchased a package of ISBNs and any of them have been used, the purchase is no longer eligible for a refund.

If none of the ISBNs have been used and your request falls within the 14-day window, we’ll issue a full refund within 24 hours to the original payment method.

Transaction costs on bulk ISBN purchases

If you purchase 25 or more ISBNs at once and later request a refund, we reserve the right to deduct transaction costs when issuing the refund. The fees are:

• 2.9% + $0.30 per successful transaction for domestic (US) cards
• +1.5% for international cards

How do I request a refund?

To request a refund, contact us via the help widget (bottom-right of any page) or email hey@isbndirect.com.

Refund policy abuse

We reserve the right to limit or revoke refund eligibility on future purchases. If this applies to your account, we'll let you know before your next purchase is affected. This helps us keep our services affordable for everyone.