Can I get a refund?

We offer a full refund within 14 days of purchase provided the ISBN hasn’t been used. Once an ISBN is used, it’s no longer eligible for a refund.

When is an ISBN considered used?

• You’ve registered a book under it through our portal
• A book is listed at a retailer under that ISBN
• The ISBN appears anywhere public (e.g., preview sites, catalogues)
• Any other clear evidence the ISBN is in use

Please note that partial refunds are not possible. If you purchased a package of ISBNs and any of them have been used, the purchase is no longer eligible for a refund.

If none of the ISBNs have been used and your request falls within the 14-day window, we’ll issue a full refund within 24 hours to the original payment method.

Transaction costs on bulk ISBN purchases

If you purchase 25 or more ISBNs at once and later request a refund, we reserve the right to deduct transaction costs when issuing the refund. The fees are:

• 2.9% + $0.30 per successful transaction for domestic (US) cards
• +1.5% for international cards

How do I request a refund?

To request a refund, contact us via the help widget (bottom-right of any page) or email hey@isbndirect.com.

This refund policy applies only to our ISBN service. Refunds are not offered for any other services.