Can I get a refund?
You can get a full refund within 14 days if your ISBNs are unused. Copyright registration and press releases have their own rules.
| Service | Refund rule |
|---|---|
| ISBNs | Full refund within 14 days if unused. Using an ISBN, including registering a book to it, makes it ineligible. |
| Copyright registration | No refund once work starts. If the filing is never submitted, we refund the federal filing fee ($65 or $45). |
| Press release | No refunds, except when our distribution partners can't cover the topic at all. Then we refund you. |
Refunds take 5 to 10 days to arrive.
Refunds on orders of 25 or more ISBNs
On orders of 25 or more ISBNs, Stripe's transaction fees are deducted from the refund:
- 2.9% + $0.30 per transaction for US cards
- An extra 1.5% for international cards
Asking for a refund
Contact us through the help widget.
Refund misuse
We can limit or revoke refund eligibility on future orders. If this applies to your account, we'll tell you before it affects your next order.