The password reset link is not working. I'm getting an error.

Have you encountered the "This is not a valid password reset request. Please have another reset email sent to you." error while trying to reset your password? Worry not! We are here to help you resolve this issue and regain access to your ISBNdirect account. Here's what you need to do:

Check Your Email Address

The first step in troubleshooting the password reset link issue is to ensure that you have entered the correct email address. If the link is not working, it is possible that you accidentally entered a different email address during the reset process.

Double-check the email address you provided and make sure it matches the one associated with your ISBNdirect account. 

To request a new reset link, visit the login page of our portal. Look for the "Forgot Password" option and click on it. Enter your email address correctly this time and submit the request. You should receive an email shortly with a new password reset link.